Last updated: August 17, 2026
Thank you for shopping with Globixus. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returning products and requesting a refund.
1. Eligibility for Returns
You may request a return within 14 days of receiving your order, provided that:
- The product is unused and in its original condition.
- The product is returned with its original packaging, accessories, manuals, and other included items.
- The product is not damaged, altered, or used beyond what is reasonably necessary to inspect it.
- You provide your order number or other proof of purchase.
Certain products may be excluded from returns where permitted by applicable law, including products that are personalized, made to order, or otherwise unsuitable for return for hygiene or safety reasons.
2. How to Request a Return
Before sending a product back, please contact us at [Insert customer service email] with:
- Your name.
- Order number.
- Product name.
- Reason for the return.
- Photos or other evidence if the product is damaged or defective.
Do not send products back without first contacting us and receiving return instructions.
3. Damaged or Defective Products
If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible, preferably within 48 hours of delivery, with photographs showing the issue and the condition of the packaging.
Depending on the circumstances and applicable law, we may offer:
- A replacement.
- A repair where appropriate.
- A partial refund.
- A full refund.
4. Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
5. Return Shipping Costs
For a change-of-mind return, the customer is generally responsible for the cost of returning the product, unless applicable law provides otherwise.
If the product is defective, damaged on arrival, incorrect, or the return is required because of an error on our part, Globixus may cover the reasonable return shipping costs.
6. Exchanges
If you wish to exchange a product, please contact us before returning it.
Exchanges may be subject to product availability. If the requested replacement is unavailable, we may provide a refund instead.
7. Non-Returnable Items
Where permitted by applicable law, the following products may not be eligible for return:
- Personalized or custom-made products.
- Products that cannot be returned for hygiene or health-protection reasons once opened.
- Products damaged by misuse, improper installation, or normal wear and tear.
- Digital products or services once delivery or access has begun, where applicable.
- Gift cards or similar items, where applicable.
This does not affect any mandatory consumer rights that cannot legally be excluded.
8. Refund Exceptions
A refund may be reduced or refused where permitted by applicable law if a returned product has been used, damaged, modified, or diminished in value beyond what is necessary to inspect its nature, characteristics, and functioning.
9. Late or Missing Refunds
If you have been notified that a refund has been issued but have not received it, first check with your bank or payment provider.
If the refund is still missing after the applicable processing period, contact us at [Insert customer service email].
10. Cancellation Rights
If applicable consumer law grants you a statutory right to cancel an order within a specified period, Globixus will respect those rights.
Nothing in this policy is intended to limit or exclude mandatory consumer protection rights.
11. Contact Us
For return, exchange, or refund requests, please contact:
Globixus
Website: globixus.com
Email: contact@globixus.com
Please include your order number in all communications regarding a return or refund.
Important: This policy should be adapted to the country or countries where Globixus sells its products and to the applicable consumer-protection laws.